Frequently Asked Questions

At The Renovator, we pride ourselves on providing top-quality painting and restoration services to our clients. We understand that you may have questions about our services, pricing, and policies, and we are here to provide answers. Here are some of the most frequently asked questions we receive from our clients, along with detailed answers to help you make informed decisions about your next painting or restoration project.

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The Renovator offers free estimates for all projects. You can contact us to schedule an appointment for a site visit, or you can provide us with details about your project through our website or over the phone.

Yes, we offer online estimates. To request an estimate, please provide your full name, phone number, and address. In addition, please include a detailed description of the project, including the services required. If the repair is for a ceiling, please specify if it has a painted texture or not, or if it’s a flat ceiling. Also, provide the size of the repair and the size of the room, and whether the space is vacant or occupied with contents. Photos are also helpful in providing an accurate estimate. Once we receive your information, we will provide an estimate within 1-2 business days.

Our estimates include a breakdown of all costs associated with the project, including labor, materials, and any additional expenses. We also include a timeline for completion and any terms and conditions related to the project.

We strive to provide accurate estimates based on the information we have at the time of the estimate. However, unforeseen circumstances can arise during a project that may require additional costs or time. We will keep you informed throughout the project if any changes need to be made to the estimate.

We accept various forms of payment including cash, cheque, e-transfer, and credit cards (Visa, Mastercard, American Express).

For homeowners, payment is due upon completion of the job. For strata corporations and property management, payment is due within 15 days of completion. For restoration companies, payment is due within 1 month of completion. For jobs that take more than 1 day, we require a 40% deposit before we commence work.

At The Renovator, we understand that renovation work can be messy and disruptive to your daily routine. That’s why we take great care to protect your home and its contents during the renovation process. We provide various site protection measures, including setting up containment, covering floors and furniture, and controlling dust migration. Our process ensures that your home is kept as clean and tidy as possible throughout the renovation.

We offer a range of interior painting services, including walls, ceilings, trim, doors, and cabinets. We also specialize in removing old wallpaper and repairing any damaged surfaces before painting. Our team uses high-quality paint and materials to ensure a long-lasting and beautiful finis

The timeline for interior painting depends on the size of the project and the specific requirements of each job. Generally, a single room can take anywhere to up to 1 day to complete, while larger projects may take a week or more. We will provide you with an estimate of the timeline once we have assessed the scope of the work.

Before we begin painting the exterior of your home, we will thoroughly clean and pressure wash all surfaces to remove dirt, debris, and old paint. We will also scrape and sand any loose or peeling paint, and apply a primer to ensure that the new paint adheres properly.

We typically recommend painting the exterior of your home during the spring, summer, and fall months, when temperatures are mild and there is less chance of rain. However, ( not recommanded) we can still paint your home during the winter months as long as the temperature is above freezing and there is no snow or ice on the surfaces being painted.

We have experience painting a wide range of commercial properties, including office buildings, retail stores, restaurants, and more. No matter the size or scope of your commercial project, we have the expertise to get the job done efficiently and effectively.

Yes, we understand that painting can be disruptive to your business operations, which is why we offer flexible scheduling options, including evenings and weekends, to minimize any disruptions to your business.

Texture removal is the process of removing the texture or stucco from ceilings or walls. It may be necessary if the texture has become outdated or damaged, or if you simply prefer a smoother, more modern look. The removal process can also help with issues like reducing dust or allergens in the home.

Texture removal can be a somewhat messy process, but we take great care to minimize the disruption to your home. We use plastic sheeting to protect your floors and furniture, and we work carefully to contain dust and debris. Our team will also clean up thoroughly after the job is done, leaving your home looking great.

At The Renovator, we focus on the rebuilding and restoration aspect of water damage. This includes services such as removing and repairing drywall affected by water damage, repairing paint issues on walls and ceilings like water stains, discoloration, and blistering, and restoring tenanted properties. We also provide fire and smoke restoration services, as well as graffiti and property vandalism removal.

How quickly can you complete a water damage restoration project? The timeline for water damage restoration projects can vary depending on the extent of the damage and the scope of work required. However, we always strive to complete projects as efficiently as possible while still ensuring high-quality workmanship. We’ll work with you to develop a timeline that meets your needs and ensures your property is restored to its pre-damage condition.

Ray was professional, punctual and easy to deal with. I would highly recommend him and I will definitely be using him again should the need arise. Thank you Ray!

Jade Constantineau

Port Coquitlam, BC

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